[Free] 2018(Jan) EnsurePass Testking Exin ITIL Dumps with VCE and PDF 131-140

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ITIL Foundation (syllabus 2011)

Question No: 131 – (Topic 3)

Which one of the following activities would be performed by access management?

  1. Providing physical security for staff at data centers and otherbuildings

  2. Managing access to computer rooms and other secure locations

  3. Managing access to the service desk

  4. Managing the rights to use a service or group of services

Answer: D

Question No: 132 – (Topic 3)

In which core ITIL publication can you find detailed descriptions of service catalogue management, information security management, and supplier management?

  1. Service strategy

  2. Service design

  3. Service transition

  4. Service operation

Answer: B

Question No: 133 – (Topic 3)

Which one of the following activities is NOT part of the Deming Cycle?

  1. Act

  2. Plan

  3. Do

  4. Co-ordinate

Answer: D

Question No: 134 – (Topic 3)

Which one of the following is NOT an aim of the change management process?

  1. To ensure the impact of changes are understood

  2. To ensure that changes are recorded and evaluated

  3. To ensure that all changes to configuration items (CIs)are recorded in the configuration management system (CMS)

  4. To deliver and manage IT services at agreed levels to business users

    Answer: D

    Question No: 135 – (Topic 3)

    Which of the following is an objective/are objectives of the service strategy stage of the service lifecycle?

    1. Providing an understanding of what strategy is

    2. Ensuring a working relationship between the customer and serviceprovider

    3. Defining how value is created

      1. 1 only

      2. 2 only

      3. 3 only

      4. All of the above

Answer: D

Question No: 136 – (Topic 3)

What is the BEST description of an operational level agreement (OLA)?

  1. An agreement between the service provider and another part of the same organization

  2. An agreement between the service provider and an external organization

  3. Adocument that describes to a customer how services will be operated on a day-to-day basis

  4. A document that describes business services to operational staff

Answer: A

Question No: 137 – (Topic 3)

Which one of the following is NOT the responsibility of service catalogue management?

  1. Ensuring that information in the service catalogue is accurate

  2. Ensuring that service level agreements are maintained

  3. Ensuring that information in the service catalogue is consistent with information in the service portfolio

  4. Ensuring that all operational services are recorded in the service catalogue

    Answer: B

    Question No: 138 – (Topic 3)

    Which of the following are managed by facilities management?

    1. Hardwarewithin a data centre or computer room

    2. Applications

    3. Power and cooling equipment

    4. Recovery sites

      1. 1, 2 and 3 only

      2. All of the above

      3. 1, 3 and 4 only

      4. 1 and 3 only

Answer: C

Question No: 139 – (Topic 3)

Which processes are responsible for the regular review of underpinning contracts?

  1. Supplier management and service level management

  2. Supplier management and change management

  3. Availability management and service level management

  4. Supplier management and availability management

Answer: A

Question No: 140 – (Topic 3)

Which process has the purpose to ensure that, by managing the risks which could seriously affect IT services, the IT service provider can always provide minimum agreed business- related service levels?

  1. Change management

  2. IT service continuity management

  3. Financial management for IT services

  4. Service catalog management

Answer: B

Reference:http://wiki.en.it-processmaps.com/index.php/ITIL_V3_Service_Design(See IT service continuitymanagement)

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