[Free] 2018(Jan) EnsurePass Testking Exin ITIL Dumps with VCE and PDF 121-130

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ITIL Foundation (syllabus 2011)

Question No: 121 – (Topic 3)

Which one of the following would NOT involve event management?

  1. Intrusion detection

  2. Recording and monitoring environmental conditions in the data centre

  3. Recording service desk staff absence

  4. Monitoring the status of configuration items

    Answer: C


    Question No: 122 – (Topic 3)

    Which of the following are types of service defined in ITIL?

    1. Enabling

    2. Core

    3. Enhancing

    4. Computer

      1. 1, 3 and 4 only

      2. 2, 3 and 4 only

      3. 1, 2 and 4 only

      4. 1, 2 and 3 only

        Answer: D Reference:http://books.google.com.pk/books?id=xeDemWEIspQCamp;pg=PA14amp;lpg=PA14amp;d q=ITIL types of services enabling core enhancingamp;source=blamp;ots=BD_PYvN87yamp;sig=d Z6y0vHgkLbXPiHdG0fCvH_D9Egamp;hl=enamp;sa=Xamp;ei=qjQ- Ue3SO4SHParWgYAHamp;redir_esc=y#v=onepageamp;q=ITIL types of services enabling core enhancingamp;f=false

        Question No: 123 – (Topic 3)

        Which of the following statements about service asset and configuration management is/are CORRECT?

        1. A configuration item (CI) can exits aspart of any numbers other CIs at the same time

        2. Choosing which CIs to record will depend on the level of control an organization wishes to exert.

          1. 1 only

          2. 2 only

          3. Both of the above

          4. Neither of the above

Answer: C

Question No: 124 – (Topic 3)

Which one of the following generates demand for services?

  1. Infrastructure trends

  2. Patterns of business activity (PBA)

  3. Cost of providing support

  4. Service level agreements (SLA)

Answer: B

Question No: 125 – (Topic 3)

Who is responsible for defining metrics for change management?

  1. The change management process owner

  2. The change advisory board (CAB)

  3. The service owner

  4. The continual service improvementmanager

    Answer: A

    Question No: 126 – (Topic 3)

    Which of these should a change model include?

    1. Thesteps that should be taken to handle the change

    2. Responsibilities; who should do what, including escalation

    3. Timescales and thresholds for completion of the actions

    4. Complaints procedures

      1. 1, 2 and 3 only

      2. All of the above

      3. 1 and 3 only

      4. 2and 4 only

Answer: A

Question No: 127 – (Topic 3)

Which one of the following do major incidents require?

  1. Separate procedures

  2. Less urgency

  3. Longer timescales

  4. Less documentation

Answer: A

Question No: 128 – (Topic 3)

What is the PRIMARY process for strategic communication with the service provider#39;s customers?

  1. Service catalogue management

  2. Service portfolio management

  3. Service desk

  4. Business relationship management

Answer: D

Question No: 129 – (Topic 3)

Which one of the following is the BEST description of a relationship in service asset and configuration management?

  1. Describes the topography of the hardware

  2. Describes how theconfiguration items (CIs) work together to deliver the services

  3. Defines which software should be installed on a particular piece of hardware

  4. Defines how version numbers should be used in a release

Answer: B

Question No: 130 – (Topic 3)

Which one of the following is the BEST description of a major incident?

  1. An incident which is so complex that it requires root cause analysis before a workaround can be found

  2. An incident which requires a large number of people to resolve

  3. An incident logged by a senior manager

  4. An incident which has a high priority or a high impact on the business

Answer: D

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