[Free] 2018(Jan) EnsurePass Pass4sure IBM C2010-659 Dumps with VCE and PDF 21-30
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Fundamentals of Applying IBM SmartCloud Control Desk V1
Question No: 21
In IBM SmartCloud Control Desk the offerings support several approvals for fulfillment. Which record types can be used for fulfillment of the request after approval?
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Work Orders, Releases, Change, and Tasks
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View Service Requests, Tasks, Incidents, and Activities
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Service Requests, Activities and Tasks, Work Orders, and Changes
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Process Request, View Catalog Request, Activities, and Work Orders
Answer: C
Question No: 22
Which three middleware components are mandatory with an IBM SmartCloud Control Desk installation? (Choose three.)
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Web Server
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Directory Server
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Database Server
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Application Server
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Integration Composer
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Deplorer’s Workbench
Answer: A,C,D
Question No: 23
What are two appropriate Key Performance Indicators for the Service Catalog Management Process? (Choose two.)
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Number of accesses per month
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Number of calls to the service desk
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Percent of users who use the service catalog
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Percent of users who are aware of the service catalog
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Number of services published including Service Level Agreements/Targets
Answer: A,C
Question No: 24
What is an optional IBM SmartCloud Control Desk component?
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Database
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Directory server
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Application server
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Administrative workstation
Answer: B
Question No: 25
Why would an IBM SmartCloud Control Desk user have two Start Centers?
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The user belongs to two person groups.
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The user belongs to two security groups.
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Two Start Centers are assigned to the person group that the user belongs to.
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Two Start Centers are assigned to the security group that the user belongs to.
Answer: B
Question No: 26
Where are the default installation log files located in the administrative workstation?
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lt;rootgt;\IBM\SMP\logs
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lt;rootgt;\IBM\SMP\DE\logs
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lt;rootgt;\IBM\SMP\Maximo\logs
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lt;rootgt;\IBM\Websphere\AppServer\Profiles\lt;profilenamegt;\logs\
Answer: A
Question No: 27
What are three different ticket types available in IBM SmartCloud Control Desk? (Choose three.)
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Change
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Incident
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Solution
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Problem
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Service Request
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Configuration Item
Answer: B,D,E
Question No: 28
Which application is used in IBM SmartCloud Control Desk to manually import data such as users, assets, and configuration items?
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Data Analyzer
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Migration Manager
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Integration Framework
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Enterprise Identity Mapping
Answer: C
Question No: 29
What are two inputs of the Asset Management process? (Choose two.)
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Items
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Asset Reports
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Definitive Spares
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Supporting Contracts
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Asset Reconciliation Data
Answer: A,D
Question No: 30
The communication template can be configured for multiple recipients. What are three types of objects allowed as recipients? (Choose three.)
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Roles
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UserID
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Ticket Owners
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Person Groups
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E-mail Address
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Security Groups
Answer: A,D,E
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