[Free] 2018(Jan) EnsurePass Pass4sure IBM C2010-656 Dumps with VCE and PDF 81-90

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IBM SmartCloud Control Desk V7.5 Service Request Management Implementation

Question No: 81 – (Topic 2)

The intranet service is down at a customer隆炉s location,and the service desk is receiving several calls reporting this issue. What is the correct process the service desk agents should follow?

  1. Create one incident and set it as Global. For each related call, create a new incident and associate it with the global incident.

  2. Create one problem record and set it as Major. All other calls should be registered as activities associated with this problem record.

  3. Create one service request as Originator. Then create new incidents for each related call as FollowUp using the Select Action menu.

  4. Create one new incident record for each call and set it as Generic. When the issue is fixed, create one global Solution and associated it with all incident records.

Answer: A

Question No: 82 – (Topic 2)

In IBM SmartCloud ControlDesk V7.5, what happens to the associated escalation when a

service level agreement (SLA) is deleted?

  1. The associated escalation is deactivated.

  2. The associated escalation is also deleted.

  3. The associated escalation can be related to other SLAs.

  4. The associated escalation needs to be manually deleted.

Answer: B

Question No: 83 – (Topic 2)

A user created a service request using the Self Service Center yesterday. How can they add or update additional data to the request today?

  1. add a log entry

  2. report anew issue

  3. add a request entry

  4. update the request template

Answer: A

Question No: 84 – (Topic 2)

IBM SmartCloud Control Desk V7.5 provides new user interlaces of simplified and expert for the Service Requests, Incidents, and Changes applications. Which actionrevokes user access to the Desk Agent Expert view?

  1. modification of the global system property only

  2. modification in the Security Groups application only

  3. modification in the Person Group and Database Configuration applications

  4. modification ofthe global system property and in the Security Groups application

Answer: B

Question No: 85 – (Topic 2)

How is a Response Plan applied from the Offering application?

  1. The fulfillment workflow must be edited to apply a Response Plan.

  2. Response Plans can only beapplied manually after the Service Request has been created.

  3. Each offering can specify a Response Plan to be applied after all approvals have been completed.

  4. The Response Plan workflow initiates the Apply Response Plan action which selects the appropriate Response Plan.

Answer: D

Question No: 86 – (Topic 2)

Which Key Performance Indicator is included with the Service Catalog content?

  1. Catalog Orders in Approval

  2. Service Catalog Waiting for Approval

  3. Catalog Orders in Waiting for Approval

  4. Service Catalog Service Requests Waiting for Approval

Answer: D

Question No: 87 – (Topic 2)

Which two rules apply to various status conditions when creating questions for surveys? (Choose two.)

  1. The default status for the new question Active.

  2. A question can be deletedwhile in Active status.

  3. A question cannot be moved from Active to Archive status once it is assigned or associated to a survey.

  4. A question can be edited once it is assigned or associated to a survey no matter what the survey status.

  5. Once a question is in Archive status, it will appear in the selection list when selecting questions to add to a survey.

Answer: A,C

Question No: 88 – (Topic 2)

Which default workflow is shipped with the product that initiates the approval process for a service request?

  1. PMSC_SR3

  2. PMSC_LMD3

  3. PMSC_APP3

  4. PMSC_FMD3

Answer: A

Question No: 89 – (Topic 2)

Which two approvers can be used with the default workflow and sections on the Offering application? (Choose two.)

  1. Line Manager

  2. Asset Manager

  3. Financial Manager

  4. Fulfillment Manager

  5. Service Request Manager

Answer: A,D

Question No: 90 – (Topic 2)

Which statement is true regarding the deletion of job plans?

  1. Deleted job plans are viewable from lookup and display lists.

  2. A job plan can be deleted by changing the statusto DELETED.

  3. A job plan can be deleted when it is not associated with a record.

  4. A job plan can be deleted if it is associated with a record in any status.

Answer: C

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