[Free] 2018(Jan) EnsurePass Pass4sure IBM C2010-656 Dumps with VCE and PDF 71-80

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IBM SmartCloud Control Desk V7.5 Service Request Management Implementation

Question No: 71 – (Topic 2)

Which statement is true regarding organization and site on a job plan?

  1. both organization and site are optional

  2. both organization and site aremandatory

  3. organization is optional, site is mandatory

  4. organization is mandatory, site is optional

Answer: A

Question No: 72 – (Topic 2)

Which statement is true about cart templates in IBM SmartCloud Control Desk V7.5?

  1. They group customers.

  2. They group work orders.

  3. They group offerings that are commonly ordered.

  4. They group shopping carts that are commonly submitted.

Answer: C

Question No: 73 – (Topic 2)

Which application grants users access to a specific catalog?

  1. Offerings application

  2. Catalogs application

  3. Security Groups application

  4. Catalog Offerings application

Answer: C

Question No: 74 – (Topic 2)

There is an option to request a new service in the standard Self Service Center. What must be modified in order to change the contents of its description?

  1. the configuration file of the Self Service Center

  2. the description in the Application Designer application

  3. the Java Bean class for the Self Service Center application

  4. the MAXMESSAGES table from the Database Configuration application

Answer: D

Question No: 75 – (Topic 2)

Which language can be used in the Automation Scripts application?

  1. XML

  2. Java

  3. HTML

  4. Jython

Answer: D

Question No: 76 – (Topic 2)

If a response plan is applied to an existing work order, which two fields will be overwritten on the work orderby the response plan if defined? (Choose two.)

  1. Priority

  2. Vendor

  3. Customer

  4. Owner Group

  5. Service Group

Answer: B,D

Question No: 77 – (Topic 2)

According to ITIL best practices1 what type of record is created first when a user reports an abnormalsituation?

  1. Incident

  2. Problem

  3. Work Order

  4. Service Request

Answer: D

Question No: 78 – (Topic 2)

What is a valid status sequence for a Ticket Template?

  1. Draftgt; Active gt; Inactivegt; Active

  2. Draftgt; Active gt; Inactive gt; Revised

  3. Draftgt; Pending gt; Activegt; Inactive

  4. Draftgt; Pending gt; Activegt; Revised

Answer: A

Question No: 79 – (Topic 2)

In the Self Service property file, linklt;xgt;defines a function that is available in the Self Service Center. What does the x refer to?

  1. The name of the function

  2. The name of the application

  3. The position of this function in the menu

  4. The name of the process that will be linked to the SelfService Center

Answer: C

Question No: 80 – (Topic 2)

In IBM SmartCloud Control Desk V7.5, which statement is true when creating services using the Service Group application?

  1. A location must be created before creating a service.

  2. The default service type is the same as the service group.

  3. A service must be created before creating a service group.

  4. A service group and the associated service can have different service types.

Answer: B

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