[Free] 2018(Jan) EnsurePass Pass4sure IBM C2010-656 Dumps with VCE and PDF 61-70

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IBM SmartCloud Control Desk V7.5 Service Request Management Implementation

Question No: 61 – (Topic 2)

In IBM SmartCloud Control Desk V7.5, which statement is true about deleting a service group?

  1. All related tickets must be deleted before a service group can be deleted.

  2. All relatedwork orders must be deleted before a service group can be deleted.

  3. The services in that group must be deleted before a service group can be deleted.

  4. A service group can be deleted without deleting all the related records and the services in thatgroup.

Answer: C

Question No: 62 – (Topic 2)

Which two criteria can be applied in the Response Plan application? (Choose two.)

  1. Assign Labor

  2. Apply Solution

  3. Apply Security

  4. Assign Vendor

  5. Assign Material

Answer: B,D

Question No: 63 – (Topic 2)

Service Desk analystsare trying to use communication templates through the Select Action menu in the Service Request application, but they are not visible in the list. What could be done to fix this issue?

  1. Change the status to Approved for each communication template.

  2. Enable the flag Comm log Entry for each communication template.

  3. Set the field Accessible From as ALL or APPS for each communication template.

  4. Associate each communication template to Service Request in the Use With section.

Answer: C

Question No: 64 – (Topic 2)

Which two record types can be found when a user performs a search in the Self Service Global Search application? (Choose two.)

  1. Offering

  2. Incident

  3. Problem

  4. Work Order

  5. Service Request

Answer: A,E

Question No: 65 – (Topic 2)

A Response Plan can be applied by which object?

  1. Action

  2. Quick Insert

  3. Price Schedule

  4. Service Level Agreement

Answer: A

Question No: 66 – (Topic 2)

In IBM SmartCloud Control Desk V7.5, which two calendar types are available to be used with Service Level Agreements in the Service Level Agreement application? (Choose two.)

  1. Time Calendar

  2. Custom Calendar

  3. Frequency Calendar

  4. Applies To Calendar

  5. Calculation Calendar

Answer: D,E

Question No: 67 – (Topic 2)

Notifications can be sent to users to inform them of catalog requests status onlywhen which configuration has been completed?

  1. The e-mail feature turned on in IBM WebSphere or Oracle WebLogic

  2. A mail server on the same system as IBM SmartCloud Control Desk

  3. A valid host name or IP address in the mail.smtp.host system property

  4. A valid DNS server host name or IP address in the maximo.property file

Answer: C

Question No: 68 – (Topic 2)

The Internal Priority of a problem is determined by which two fields? (Choose two.)

  1. Impact

  2. Urgency

  3. Target Finish Date

  4. Affected By Person

  5. Service Level Agreement

Answer: A,B

Question No: 69 – (Topic 2)

When creating two new offerings, what must be done so that both offerings will be displayed in the same folder of the offering tree in the Self Service Center?

  1. assign the same workflow to bothofferings

  2. assign the same offering type to both offerings

  3. assign the same classification to both offerings

  4. assign the same service group to both offerings

Answer: C

Question No: 70 – (Topic 2)

An IT support specialist is creating a new solution record soit is published and available from the Self Service Center application. He entered information into the Symptom, Cause, and Resolution sections and saved the record. The solution describes resolving an issue with the e-mail server, so in the keywords section he is adding the word: e-mail.

Now he wants to check if the solution is available from the Self Service Center application so he searches using the email keyword but his solution is not listed on the results list. He checked the solution record againand it is in ACTIVE status and the Self Service Access option is checked.

Why is the solution not appearing in the results list?

  1. The Expiration Date field is empty

  2. The Lucene engine did not index this record.

  3. A classification was not assigned tothe solution.

  4. The specification list on the Specifications tab is empty.

Answer: B

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