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IBM SmartCloud Control Desk V7.5 Fundamentals

Question No: 11

Which ticket type must be used to investigate the underlying cause of a set of issues?

  1. Incident

  2. Solution

  3. Problem

  4. ProcessRequest

Answer: C

Question No: 12

Which process changes the definition of a Configuration Items?

  1. Change Management

  2. Release Management

  3. Configuration Management

  4. Configuration Items Management

Answer: C

Question No: 13

IBM SmartCloud Control Desk V7.5 supports which two application servers? (Choose two.)

  1. Apache Tomcat

  2. IBM DB2 Server

  3. IBM WebSphere

  4. Tivoli Directory Sewer

  5. Oracle BEA WebLogic

Answer: C,E

Question No: 14

Where can a user find the application to manageauthorized assets?

  1. Assets module, Assets application

  2. Assets module, Authorized Assets application

  3. IT Infrastructure module, Reconciliation application

  4. IT Infrastructure module, Authorized Assets application

Answer: A

Question No: 15

An enduser logs a service request about an application being down. A service desk agent reviews the request and determines it is an incident and that this issue has occurred before. What might be the logical flow of records to resolve this issue long term?

  1. Problem, Activities and Tasks, Change

  2. Problem, Change, Release, and Work Order

  3. Problem, Work Order, Change, and Job Plan Tasks

  4. Problem, Process Request, Change, and Work Order

Answer: A

Question No: 16

Where are the IBM SmartCloud Control Desk log files located?

  1. \ibm\smp\logs

  2. \ibm\smp\maximo\tools\maximo

  3. lt;WAS_HOMEgt;/profiles/ctgAppSrv01/logs/M/Server

  4. lt;WAS_HOMEgt;/profiles/ctgAppSrv01/profiles/ctgDmgr01/logs

Answer: C

Question No: 17

Which three main capabilities are combined into IBMSmartCloud Control Desk V7.5?

  1. Asset Management, Network Management, Event Management

  2. Change Management, Contract Management, Performance Management

  3. Asset Management, Change Management, Service Request Management

  4. Service Request Management,Discovery Management, Problem Management

Answer: C

Question No: 18

Which three tasks are available in the IBM SmartCloud Control Desk Entry Edition? (Choose three.)

  1. Importing data

  2. Managing changes

  3. Managing IT assets

  4. Administering self-service

  5. Managing configuration items

  6. Working with incidents and problems

Answer: B,D,F

Question No: 19

What are two capabilities of the Quick Configuration application in IBM SmartCloud Control Desk V7.5? (Choose two.)

  1. Data loading

  2. Restartserver

  3. Configure an Organization and Site

  4. Service Desk content configuration

  5. Service Catalog content configuration

Answer: A,C

Question No: 20

In IBM SmartCloud Control Desk the offerings support several approvals for fulfillment. Which recordtypes can be used for fulfillment of the request after approval?

  1. Work Orders, Releases, Change, and Tasks

  2. View Service Requests, Tasks, Incidents, and Activities

  3. Service Requests, Activities and Tasks, Work Orders, and Changes

  4. Process Request, View Catalog Request, Activities, and Work Orders

Answer: C

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